Terms of Service

1. Acceptance of Terms

Welcome to Blossum! By downloading, accessing, or using our app and services, you agree to be bound by these Terms of Service.

If you don't agree with any part of these terms, please don't use Blossum. It's that simple.

2. Description of Service

Blossum is a relationship-first scheduling assistant that helps you manage your calendar and professional relationships.

What We Provide

• Calendar sync with Google Calendar, Outlook, and iCal
• Contact management and prioritization tools
• Meeting scheduling and coordination
• Relationship tracking and engagement reminders
• Discreet availability sharing (your calendar stays private)

Service Availability

We work hard to keep Blossum running smoothly, but we can't guarantee 100% uptime. We may need to take the service down occasionally for maintenance, updates, or emergencies. We'll try to give you advance notice when possible.

3. Account Responsibilities

Creating Your Account

To use Blossum you sign in with a Google or Microsoft (Outlook) account — we don’t create or store a separate password for you. When you sign in, please:

• Provide accurate information so we can contact you when needed.
• Keep the email account you used to sign in secure (enable two-factor authentication with Google or Microsoft).
• Keep your device and app locked and up-to-date.
• Don’t share your sign-in method or device with others.

Your Responsibility

You are responsible for activity that happens under your account. If you believe someone has accessed your account without permission, contact us immediately at hello@blossumnow.com and include the email address you use with Blossum. We may ask a few questions to verify your identity before acting.

4. Acceptable Use

We want Blossum to be a helpful, safe tool for everyone. Please use it responsibly.

You Agree NOT To:

• Violate laws - Don't use Blossum for anything illegal
• Harm others - No harassment, spam, or abusive behavior
• Hack or damage - Don't try to break into our systems or interfere with our service
• Impersonate others - Don't pretend to be someone else
• Scrape or automate - Don't use bots or automated tools without our permission
• Reverse engineer - Don't try to copy or steal our code or technology
• Share unauthorized data - Don't upload other people's information without their consent

5. Your Content & Data

You Own Your Data

All the information you put into Blossum—your contacts, notes, preferences—belongs to you. Always. We just help you organize and manage it.

License You Grant Us

To provide our service, you give us permission to:

• Store and process your data on our servers
• Access your calendar availability (but never event details)
• Send meeting invitations on your behalf
• Use aggregated, anonymized data to improve our service

Backup Your Data

While we back up our systems regularly, we recommend you maintain your own backups of important information. We're not liable for any data loss.

6. Subscriptions & Payments

Pricing Plans

Blossum offers a free Lite plan and paid subscription tiers (Essential and Pro). Current pricing is available at blossumnow.com/pricing.

Billing

• Monthly plans - Charged monthly until you cancel
• Annual plans - Charged once per year upfront
• Automatic renewal - Subscriptions renew automatically unless you cancel
• Payment methods - We accept major credit cards via Stripe

Cancellation & Refunds

Cancel anytime. You can cancel your subscription at any time. Your access will continue until the end of your current billing period.

Web payments (Stripe)

If you subscribed on our website, your payment was processed by Stripe. We generally do not provide refunds for unused portions of a billing period (for example, partial months or years). That said, if there’s a billing error, duplicate charge, or an unauthorized transaction, contact us at hello@blossumnow.com and we’ll investigate — we may issue a refund on a case-by-case basis after verifying the charge.

In-app purchases (Apple / Google)

Subscriptions purchased through the iOS App Store or Google Play are processed by Apple Inc. or Google LLC and are governed by their billing, refund, and subscription rules. To manage, cancel, or request a refund for an in-app purchase, please use the App Store or Google Play account where the purchase was made. We cannot directly refund or cancel App Store/Google Play charges, but we can help verify receipts or provide documentation if you need it for a refund request with Apple or Google.

Price Changes

We may change our pricing from time to time. If we increase your subscription price, we'll give you at least 30 days' notice before the change takes effect.

Changes to Plans & Features

We regularly improve Blossum and may add, modify, or remove features from any plan. This includes:

• Adding new features or capabilities
• Adjusting feature limits (e.g., contact limits, storage)
• Moving features between plan tiers
• Discontinuing features that are no longer supported

If you need help

When you contact support about a billing issue, please include:

• The email address used with your Blossum account
• The date and amount of the charge
• The transaction or receipt ID (if available)
• A short note about the issue (duplicate charge, unauthorized, etc.)

Send that to hello@blossumnow.com and we’ll respond quickly with next steps.

Chargebacks & disputes

If you dispute a charge with your bank or card issuer, we’ll treat that as a request for review and may temporarily pause your access while we investigate. If the dispute is resolved in your favor, we’ll follow the issuing bank’s decision and act accordingly.

7. Intellectual Property

What We Own

Blossum, our logo, design, features, and all related technology are owned by Blossum Innovations. This includes:

• The Blossum app and website
• Our algorithms and code
• Our brand name, logo, and trademarks
• Documentation, guides, and content we create

What You Can Do

You can use Blossum for its intended purpose. You can't copy, modify, distribute, or sell any part of our service without our written permission.

8. Disclaimers & Limitations

Service "As Is"

We provide Blossum "as is" and "as available." While we work hard to make it reliable and useful, we can't guarantee:

• Uninterrupted or error-free service
• That Blossum will meet all your specific needs
• That all bugs will be fixed immediately
• That third-party integrations (Google, Outlook) will always work perfectly

Limitation of Liability

To the maximum extent permitted by law, Blossum and its team are not liable for:

• Lost profits, revenue, or business opportunities
• Data loss or corruption
• Missed meetings or scheduling errors
• Issues caused by third-party services (calendar providers, payment processors)
• Any indirect, incidental, or consequential damages

If we are found liable for anything, our total liability is limited to the amount you paid us in the 12 months before the incident (or $100, whichever is greater).

Your Responsibility

You use Blossum at your own risk. Please:

• Double-check important meetings
• Back up critical data
• Keep your own records
• Verify calendar syncs are working

9. Termination

You Can Leave Anytime

You can stop using Blossum or delete your account at any time. Your subscription will remain active until the end of your billing period.

We May Suspend or Terminate

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Use Blossum in a way that harms others or our service
• Engage in fraudulent activity
• Fail to pay for a paid subscription

We'll try to give you notice before terminating your account, but we reserve the right to do so immediately in serious cases.

What Happens After Termination

When your account is terminated:

• You lose access to Blossum
• We'll delete your data within 30 days (except as required by law)
• You're still responsible for any unpaid fees
• Sections of these terms that should survive (like liability limitations) remain in effect

10. Changes to Terms

We may update these Terms of Service from time to time as our service evolves or laws change.

How We'll Notify You

• We'll update the "Last updated" date at the top
• For significant changes, we'll email you or notify you in the app
• You'll have at least 30 days to review changes before they take effect

Your Options

If you don't agree with updated terms, you can stop using Blossum and delete your account before the changes take effect. Continuing to use our service after changes means you accept the new terms.

11. Governing Law

These Terms of Service are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.

Dispute Resolution

We hope we never have a dispute, but if we do:

• Talk to us first - Contact hello@blossumnow.com and we'll try to resolve it informally
• Mediation - If that doesn't work, we agree to try mediation before going to court
• Court - Any legal action must be brought in the courts of British Columbia, Canada

12. Contact Us

Questions, concerns, or feedback about these Terms of Service? We're here to help.

Email: hello@blossumnow.com
Mail:
Blossum Innovations
C/O VOYER LAW CORPORATION
403-134 ABBOTT STREET
VANCOUVER BC V6B 2K4
CANADA

We'll respond to all inquiries within 48 hours on weekdays.